Help and contact for Punji.

Get in touch

For bug reports, feature requests, or anything else: contact@punji.app. Include your registered email, your device model, and the app version (Profile → About) so we can reproduce the issue.

Account and login

I can't log in

Punji supports email and password, and Google or Apple sign-in. For an email account, use Forgot password on the login screen to receive a reset link. The link expires after one hour. If the email doesn't arrive, check spam, then write to us with the email address you registered with.

How do I change my email or password?

Password: You → Account & device security → Change password. Changing the email on an account isn't available in the app yet; write to contact@punji.app from the current address.

How do I delete my account?

In the app: You → Account & device security → Delete account. Deletion runs after 30 days, and you can cancel by signing in before then. The delete-account page lists exactly what it removes and what it keeps. If you can't access the app, email contact@punji.app from your registered address and we'll process it within 7 business days.

Market data and portfolio

Prices look stale or wrong

Punji refreshes the live feed during NEPSE market hours (Monday to Friday, 11:00 to 15:00 NPT for regular trading). Outside those hours the snapshot shown is the last close. If a price looks wrong during market hours, pull-to-refresh; if it persists, email us with the symbol and a screenshot.

My portfolio numbers don't match my broker statement

Punji computes from the transactions you enter. Broker commission, SEBON fee and DP charge are applied per the standard NEPSE schedule. Brokers occasionally bill differently on bulk lots. If something looks off, open the transaction in Punji and compare against your broker contract.

Alerts and notifications

I didn't get my price alert

Alerts are evaluated by our backend and delivered as a push notification. If you didn't receive one, check:

• System notification permission for Punji is enabled.
• The alert is active (not paused) in Alerts.
• The price actually crossed your threshold during market hours.
• An alert in cooldown won't refire within 1 hour of its last trigger.

Still missing? Send the symbol, the target price and a screenshot of the alert to contact@punji.app.

Ads and tracking

Why am I seeing ads?

Punji is free to use and paid for by ads: a small banner on a few browse screens, and on a few actions a short video once you pass a free daily allowance. There is no paid way to remove them today. An invite from a friend, or inviting one who starts using Punji, gives some ad-free days.

How do I turn off personalised ads?

On iOS, open Settings → Punji → "Allow Tracking" and switch it off. You can also reset the first-launch ATT prompt from Settings → Privacy & Security → Tracking. Once off, you will see non-personalised ads instead, same number of ads, just not tailored to you.

Does Punji share my portfolio with advertisers?

No. Your holdings, watchlist, alerts and transactions are stored on your Punji account and are never sent to ad networks. Ad networks receive the standard device signals any app’s ads do, and whether ads are personalised follows your answer to the consent prompt (and, on iPhone, the tracking prompt). The app’s own analytics records actions such as adding a stock, with its symbol, never quantities or values. Detail in the Privacy Policy.

Data export

From the portfolio tab, tap the menu and choose Export portfolio to download your holdings as a CSV. The file includes symbol, sector, quantity, cost basis, current value, holding period and the estimated CGT bracket for each holding.

Bug reports and feature requests

Email contact@punji.app. For bugs, include steps to reproduce, expected vs. actual behaviour, and a screenshot or screen recording if you have one. For feature requests, the more specific the use-case, the more useful. "I want X because Y" beats "please add X".

Security

Found a security issue? Email contact@punji.app with the word SECURITY at the start of the subject. Please don't publicly disclose until we've had a chance to ship a fix.